MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
What test results are available in MyChart?
What lab results are available in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I lost my activation code. Can you send me a new one?
My activation code does not work, what should I do?
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?

What is MyChart?

The MyChart patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With MyChart, you can use the Internet to:

  • Request appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their appointment with their physician. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call 1-888-84-CHART to request one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

Please call our MyChart Patient Support Line at 1-888-84-CHART.

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What test results are available in MyChart?

Screening mammograms and pap smears are released to your MyChart account after your physician has reviewed them. This is generally 4-6 days.

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What lab results are available in MyChart?

Select lab results (CBC, CBC w/diff, CMP, BMP, Lipid Panel, Vitamin B12, Vitamin D, TSH) are automatically released to MyChart within 4-6 days after they are complete. Additional lab results can be released to your MyChart account by your physician at any time.

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Why are certain test results not shared electronically via MyChart?

Your physician determines which types of test results are available through MyChart. Please discuss this directly with your physician.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician office by phone if the situation requires immediate attention or dial 911 if there is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and allows you to communicate about your health record. Any communication about another individual would appear in your health record not theirs.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at 1-888-84-CHART and after we verify your information, a new code will be sent.

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My activation code does not work, what should I do?

For your security, your activation code expires after 2 weeks. If your activation code has expired or you did not receive one to activate your account, simply click the "Sign Up Now" button on the MyChart login page. If you still have problems, call MyChart Customer Service at 1-888-84-CHART.

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I forgot my password. What should I do?

Click the "Forgot password" link on the MyChart login page to reset your password online. You may also contact MyChart Customer Service at 1-888-84-CHART for additional assistance.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser.

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